All three main phone carriers yesterday confirmed a wave of complaints and bill shock following the launch of the iPhone 5 in Australia, with another newer fault draining data for some iPhone electronic mail users.
The original fault, which affected just some iOS 6 iPhone customers, delivered unexpectedly heavy mobile data use because the phones incorrectly appeared to be using a wi-fi connection after they were not.Vodafone, Optus and Telstra yesterday confirmed they had received a surge in complaints and customers breaking data allowances following the software's introduction, and had refunded charges on a case-by-case basis.
Spokespeople for the companies warned users to update their iPhone software to solve the issue and prevent unexpectedly high bills.
An Optus spokesman said any users with "billing inconsistencies'' should contact the company to negotiate charges, while a Vodafone spokeswoman said the company was introducing usage warnings to prevent future issues.
"We monitor our network very closely and where unusual data usage is identified we will contact our customers to ensure they are aware and to understand the cause,'' the spokeswoman said.
"There is no benefit for us if a customer is caught off guard by a high bill.''
Another, more recent iPhone software glitch targeted Microsoft Exchange email users, causing "increased network activity'' due to problems with its calendar feature.
Both issues have been addressed in Apple's most recent software update, iOS 6.1.3, released last week, though some users have already reported battery problems after adding the new software.
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